Privacy Policy

This Privacy Policy explains the personal data processing practices for cs2commends.com.

1. Data We Collect

• Technical data such as IP address, user agent, request metadata, and security logs.
• Service data such as submitted Steam IDs, profile identifiers, order details, token usage metadata, and job status updates.
• Payment references from payment providers. We do not store full payment card data.

2. Purpose of Processing

• To deliver and operate requested digital services.
• To prevent fraud, abuse, and security incidents.
• To monitor service health, perform diagnostics, and maintain reliability.
• To comply with legal obligations and handle disputes.

3. Legal Basis

Data processing is based on contract performance, legitimate interests (security and abuse prevention), and legal obligations, as applicable.

4. Recipients

• Cloudflare for CDN, edge security, and DDoS protection.
• Google Analytics for site usage analytics.
• Sell.app for checkout and order management.
• Discord for support communication.
• Self-hosted servers and databases in Germany for core service processing.
• Authorities when legally required.

5. Retention

Order and service data are primarily managed through Sell.app. Data on our systems may be retained as needed for security, dispute resolution, and legal compliance. Currently, some technical logs such as IP addresses may be retained indefinitely unless otherwise required by law.

6. Your Rights

You may request access, correction, deletion, restriction, portability, or objection, as permitted by applicable law. Submit requests to [email protected] or [email protected].

7. Cookies and Tracking

The site uses necessary functionality and analytics tracking. Consent may be required under applicable law.

8. International Transfers

Processing by cloud and analytics providers may occur outside the EU. We rely on available safeguards provided by those service providers.

9. Controller

Controller: Paul Preiss, An der Alten Schleuse 11, 92334 Berching, Germany.

10. Changes

We may update this policy at any time. The published version on the website is the applicable version.